Frequently Asked Questions
Everything you need to know about shopping at Ollie's.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund process.
Which payment methods do you accept?
Ollie's accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my order status?
Once your order is placed, you can view its status by logging into your account or by clicking the link provided in your order confirmation email.
What should I do if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage for a free replacement.